New Patient Orientation Packet
If you are a new patient, download our New Patient Orientation Packet, please complete it before your visit, and bring it with you, this will help us serve you better and allow you time to read and answer all the questions necessary to provide you superior care.
Thank you!
[ NEW PATIENT PACKET ] download a pdf
[ Click Here For Map & Directions ] link to Google map
APPOINTMENTS: back to the top
All patients will receive access to appropriate medical care within a reasonable length of time. Appointments times are precious. Please make every effort to be at your appointment, on time. Please arrive 15 minutes early if you are a new patient to complete paperwork and/or allow time for staff to make your chart in the computer. If you cannot come to your appointment, please call us and let us know. We know that all sorts of things come up that are priority to a healthcare appointment. Twenty-four hour notice is preferable. We reserve the right to charge $40 for a missed appointment without notification and to ask you to reschedule if you are more than 15 minutes late for an appointment.
EMERGENCIES: back to the top
Will be seen in our office by a nurse practitioner unless the nurse practitioner feels the hospital ER more appropriate (i.e. severe trauma, severe bleeding, seizures, chest pain, etc.)
ROUTINE CARE: back to the top
Depending on the type of appointment you need (regular follow-up, consultations, Pap smears, physicals), you may be scheduled within two weeks to three months of your call. Please provide us with information about whether your insurance pays for well visits or preventive care at time of service.
WALK-INS: back to the top
We feel strongly that patients should have access to their healthcare provider if they are sick. Walk-In hours are from 8:15-10am Monday through Friday and 1:30-2:30 Monday, Wednesday, Thursday and Fridays. Walk in hours are for established patients. We ask that you keep your complaint limited to the most significant problem you have or the most severe complaint that is bothering you. Other issues can be addressed at a routine care visit. We will make every effort to see you in a timely fashion. Patients with appointments take priority. If the wait will be excessive, you may be offered an appointment.
AFTER HOURS: back to the top
If it is an emergency, please go to the nearest emergency room. We have a nurse practitioner on call 24 hours a day to provide emergency and urgent medical needs. Medications are not refilled after hours. To call the after hours provider, call the office at 910-754-2273 to get the beeper number and then call the provider on call. Allow the provider at least 30 minutes to return your call.
PAYMENTS: back to the top
We accept VISA, MasterCard, American Express, Discover Card, cash and checks.
MEDICATION: back to the top
Please bring a list or actual bottles of medication you are taking with you to each visit. You should ask for refills, if needed, at each visit.
No prescription refills can be done on the weekends, holidays, or after hours unless it is an emergency.
For refills between office visits, call the office at 910-754-2273 and leave your message for the nurse. If you are over-due for a follow-up visit, refills will be given to provide enough medication to last you until your scheduled appointment to be seen. It may take 24-48 hours for your prescription to be refilled.
When requesting a refill you must provide us with the following information:
REFERRALS: back to the top
Our office will facilitate a referral to another healthcare provider if needed. Please allow 3 to 5 days to obtain a referral (unless it is an emergency). Your insurance company requires that you be seen for the illness/condition before a referral can be given.
TEST RESULTS: back to the top
We prefer to discuss most test results with you in person. So most of the time, we will schedule a follow up visit to do this. At times when this is not necessary, you will be notified of your test results by phone or by mail. If a healthcare provider outside our office orders a test on you, you will need to call that office for the results.
FEES AND INSURANCE: back to the top
One of the goals of our practice is to keep the cost of our medical care as low as possible. In order to do this we ask that you adhere to the following:
Co-pays and deductibles should be made the day of the visit.
Uninsured patients should pay full payment with each visit.
Present your health insurance card at each visit and update your records whenever a change occurs. If no changes occur, you will be requested to update annually.
As a courtesy to you, we will bill your insurance. We will assist you in anyway we can in getting benefits to which you are entitled, however, the ultimate responsibility for payment and providing accurate information about your particular policy is yours.
If special financial arrangements need to be made, you should contact our office manager. If your account balance is over 90 days and no payment arrangements have been made, you may be turned over to our collection agency. Referral to a collection agency costs our office, therefore that cost will be relayed to your account.
We utilize the services of a professional billing company, Computerzone Medical Billing, to allow better service to you. Computerzone’s staff are Certified Professional Coders and work diligently to keep your account in order. If you have questions about your bill, please call their office at 910-842-9692.